There may be a problem with your credit card or your bank may have flagged your account and disallowed online purchases.

In this case, you must contact your bank — unfortunately, we cannot solve this problem for you or provide advice on what the problem may be.

If you are receiving a "Do not honour" or similar message when trying to complete your ticket purchase, you will need to get in touch with your bank to see what the issue is with your credit card.

These alerts are generated automatically by your bank and displayed on the Eventfinda website during the transaction process.

Eventfinda has no control over these messages and while we would love to help, it is best you contact the bank.

You can contact us on our ticket purchasing hotline, 0800 BUY TIX (289 849) during business hours and we'll be happy to sort out your tickets and waive the phone sale fee.