When do ticket sales cut off and how do I manage the door or gate entry?

Unless you've set a specific cut-off time for your session to go off sale, the Eventfinda ticketing system will stop selling 1 hour prior to the published start time of the event on that day.


When the session goes off-sale, an easy to use door list is emailed through to the address used when ticketing was set up. You can add others (perhaps a venue person, a road manager, your security company) who will receive the list at the same time. To add them, here is a How To Guide.


You can change that cut-off time whenever you like in Eventfinda Promoter Portal and you can change it at the event level (all sessions, all tickets), at the session level (only that day/time) or at the ticket level.


You'll receive the door list which will have all purchasers' names and the unique 12 digit alpha-numeric ticket number next to their name. Simply check them off from the e-tickets they provide and let them in.


If you're interested in using one of our scanning options, click here.

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