What do I do if my event is cancelled or postponed?

As New Zealand's primary source for event and live entertainment information, we encourage promoters to communicate this kind of critical information to their audience in a timely manner to keep disappointments and surprises to a minimum.


If the event is ticketed with us, it's quite a simple process but something we'll have to do from our end.

If the event is cancelled, we'll mark it as such, notify purchasers and process their refunds. Customers receive a refund of ticket value and Eventfinda fees.

If the event is postponed, we'll change the date (or mark as postponed if undecided) and notify purchasers. Their tickets remain valid for the new date and if they cannot make it we can give them a refund.

Please email ticketing@eventfinda.co.nz to get the event sorted.


If the event is not ticketed with us, here's a handy How To Guide on marking your event as postponed/cancelled: https://www.eventfinda.com.au/ticketing/guide/how-do-i-flag-my-event-as-cancelled-postponed-or-sold-out/


Please note that we don't delete cancelled events from the site as it's important people can see it's been cancelled rather than thinking they can't find it and it's still on.

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