It’s important to update customers as soon as possible if your event is cancelled or postponed.

If your event is ticketed by Eventfinda

Please email ticketing@eventfinda.co.nz so our team can assist.

If the event is cancelled, Eventfinda will update the event status, notify ticket purchasers and process applicable refunds.

If the event is postponed, Eventfinda can update the event date or mark the event as postponed if a new date has not yet been confirmed. Ticket purchasers will be notified, and their existing tickets will remain valid for the rescheduled date.

Customers who are unable to attend the new date may be eligible for a refund.

If your event is not ticketed by Eventfinda

You can update the event status yourself.

See the How do I flag my event as cancelled, postponed or sold out? guide for instructions.

Cancelled events are not deleted from Eventfinda. Keeping the listing visible with a cancelled status helps customers confirm that the event is no longer going ahead.